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Shipping & Returns

Shipping Policy

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Last Updated: 09/29/2025

At El Rinconcito Salvadoreño, we are committed to delivering authentic Salvadoran and Central American products safely and on time. This policy explains our shipping methods, rates, and timeframes. By placing an order, you agree to the terms outlined below.

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1. Shipping Options

We currently offer three delivery methods:

1. Free In-Store Pickup

  • Address: El Rinconcito Salvadoreño, 606 Jerusalem Ave, Uniondale, NY 11553

  • Hours: Monday–Friday 9 AM – 9 PM, Saturday- Sunday 9 AM – 9 PM

  • Please wait for your “Ready for Pickup” email before coming. Orders must be picked up within 3 days.

2. Local Express Delivery

  • Available within a 6-mile radius of our Uniondale store

  • Delivery fee: $25.00

  • Estimated delivery: 1–3 business days

  • Someone must be available to receive perishable products at the time of delivery.

3. Standard Shipping (UPS Ground / USPS / FedEx)

  • Nationwide shipping, including Alaska, Hawaii, and Puerto Rico

  • Estimated delivery: 3–5 business days after processing

  • Rates are based on total order weight:

Total WeightShipping Fee

0 – 1 lb$7.99

1.01 – 3 lb$11.99

3.01 – 5 lb$15.99

5.01 – 10 lb$20.99

10.01 – 20 lb$29.99

  • Free Shipping on orders over $200 (before taxes and discounts).

2. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Cut-off time:

    • Orders placed before 2:00 PM EST are processed the same day.

    • Orders placed after 2:00 PM EST are processed the next business day.

  • Perishable products are shipped Monday through Wednesday only to avoid weekend delays.

3. Perishable Products

  • Items such as cheese, dairy, and prepared foods require insulated packaging and cold packs.

  • Customers must refrigerate perishable products immediately upon delivery.

  • We are not responsible for loss of freshness if orders are not received on time or if an incorrect address is provided.

4. Tracking & Notifications

  • You will receive an email with tracking details once your order has shipped.

  • In case of delays, out-of-stock items, or carrier issues, we will notify you via email.

5. Delivery Issues

  • Delays: We are not responsible for carrier delays, weather, or external factors, but we will help track your package.

  • Lost Packages: If a carrier confirms a package as lost, we will issue a replacement or store credit.

  • Stolen Packages: Once marked “Delivered” by the carrier, we are not responsible for theft or loss.

  • Incorrect Addresses: Orders delayed, lost, or spoiled due to incorrect addresses are the customer’s responsibility.

6. Holidays & Cut-Off Dates

We do not process or ship orders on weekends or the following holidays:
New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving, and Christmas.
We recommend placing holiday orders early to avoid delays.

7. Packaging & Handling

  • Non-Perishable Items: Standard packaging is included in the shipping rate.

  • Perishable Items: Additional packaging fees may apply for insulated liners and cold packs.

  • Fragile Items: Wrapped securely and labeled “Fragile.”

8. Returns Related to Shipping

  • Non-Perishable Products: Returns accepted within 7 days if unopened and in original packaging. Customers pay return shipping unless the error is ours.

  • Perishable Products: For safety reasons, no returns are accepted. If they arrive damaged, spoiled, or incorrect, notify us within 24 hours with photos to receive a replacement, store credit, or refund.

Key Policy Summary

  • Free Pickup in Uniondale, NY.

  • Local Express Delivery: $25 within 6 miles (1–3 days).

  • Standard Nationwide Shipping: Weight-based (3–5 days).

  • Perishables ship Mon–Wed only, with special packaging.

  • Customers are responsible for correct addresses; no refunds for address errors.

Contact Us

If you have questions about your shipment, please contact us:

Return & Exchange Policy

Return & Refund Policy

Last Updated: 09/27/2025

At El Rinconcito Salvadoreño, our commitment is to ensure you are completely satisfied with every purchase.
We carefully package and handle every order to guarantee product freshness and quality.

Because many of our items are perishable, special rules apply to returns and refunds as detailed below.
By placing an order with us, you agree to the terms of this policy.

1. Perishable Products

Perishable products include, but are not limited to, cheese, dairy, fresh foods, and prepared foods.

  • For health and safety reasons, we do not accept returns of perishable products.

  • If a perishable product arrives damaged, spoiled, or incorrect, you must contact us within 24 hours of delivery.

  • To process your claim, please provide:

    • A photo of the damaged or incorrect item

    • Your order number

    • A brief description of the issue

Important: Claims submitted after 24 hours of delivery may not be eligible for a refund or replacement.

If your claim is approved, we will offer either:

  • A replacement item in your next order, or

  • Store credit or a refund for the affected product

2. Non-Perishable Products

Non-perishable products include canned goods, packaged foods, personal care items, and household products.

  • Returns are accepted within 7 days of delivery if the item is:

    • Unopened

    • In its original packaging

    • In new and resalable condition

  • The customer is responsible for return shipping costs unless the return is due to our error.

Once we receive and inspect the returned item, we will issue a refund or store credit within 5–7 business days.

3. Incorrect or Missing Products

If you receive the wrong product or your order is incomplete:

  • Contact us within 24 hours of delivery.

  • Include your order number and photos (if applicable).

  • We will promptly send the correct item or issue a refund/store credit.

4. Damaged Orders During Shipping

Although we pack every order with care, damage may occur during transit.

  • If your package arrives damaged, take photos immediately and contact us within 24 hours of delivery.

  • Please include:

    • A photo of the damaged packaging

    • A photo of the affected products

    • Your order number

We will resolve the issue quickly with a replacement or refund.

5. Refund Processing

Once approved, refunds will be processed as follows:

  • Refunds are issued to the original payment method (credit/debit card, etc.).

  • Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

6. How to Initiate a Return or Claim

To start a return or report a damaged, missing, or incorrect product, please contact us:

  • Email: inforinconcito1@gmail.com 

  • Phone: +1 516-414-2231

  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Be sure to include your order number, photos (if applicable), and a detailed description of the issue.

7. Non-Returnable Items

We do not accept returns for:

  • Perishable products that are not damaged or incorrect

  • Gift cards

  • Items marked as “Final Sale” or clearance

8. Customer Responsibility

  • Customers are responsible for providing an accurate and complete shipping address.

  • We are not responsible for delayed or lost orders due to incorrect addresses provided at checkout.

  • Customers must be available to receive deliveries, especially for perishable products, to ensure freshness.

9. Our Commitment

We want every experience with El Rinconcito Salvadoreño to be positive.
If at any point you are not satisfied, please contact us.
We will do our best to resolve the issue within the guidelines of this policy.

10. Changes to This Policy

We may update this Return & Refund Policy as needed to reflect changes in our processes or to comply with legal requirements.
Any updates will be posted on this page with the new effective date.

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